The story behind the name is rooted in identity, culture, and community. “BrumGyalieGyalDem” brings together: • Brum — representing Birmingham, the city that shaped the brand • Gyalie / Gyal Dem — a celebration of women, culture, and the collective power of sisterhood • A community vibe — it’s not just a name, it’s a movement built for women who uplift each other The name reflects everything the brand stands for: empowerment, authenticity, and creating a space where women feel seen, celebrated, and connected.

We focus on women’s empowerment because the heart of BGGD has always been about uplifting, celebrating, and supporting women. The brand was created to give women — especially those from underrepresented backgrounds — a space where they feel seen, valued, and confident in their identity. Everything we do is rooted in sisterhood, self‑care, and creating a community where women can grow, glow, and support each other. Empowerment isn’t just a theme for us — it’s the foundation of the entire Gyal Dem movement.

Our inspiration is a beautiful blend. While the brand proudly carries Birmingham as its landmark — because that’s where the founder is from — the deeper cultural influence leans heavily into Caribbean roots. So the products, the vibe, and the energy reflect: • Caribbean culture — warmth, richness, boldness, and heritage • Birmingham identity — the city that shaped the founder and the community behind the brand It’s a mix that honours both home and heritage, creating something unique, authentic, and full of personality.

The “Hand & Body Care Set” stands out because it’s crafted to give your skin the love it deserves. Here’s what makes it special: • Nourishing formulas that hydrate and soften the skin • Gentle, high‑quality ingredients suitable for daily use • A complete routine in one set — perfect for hands, body, and everything in between • Beautifully packaged, making it ideal for gifting or treating yourself • Designed for all skin types, leaving you smooth, moisturised, and refreshed It’s the perfect blend of self‑care, convenience, and luxury — created to make you feel good in your skin every day.

To track your order: • Check your email for a shipping confirmation • Open the message and click the tracking link provided • You’ll be able to see real‑time updates on your delivery If you can’t find your tracking email, feel free to reach out and we’ll be happy to help.

Yes, you can! We’re always excited to hear fresh ideas from the Gyal Dem. Whether it’s a product you’d love to see, a scent you’ve been dreaming of, or a brand you think we should collaborate with, we’re here for it. We’re currently building out our process for collecting suggestions, but in the meantime you can reach out and share your thoughts — your voice genuinely helps guide our future collections and partnerships.

To join the “Gyal Dem” community: • Create an account through the profile icon on our website • Follow us on our social platforms for updates, tips, and new releases • Engage with our posts, share your looks, and connect with other Gyal Dem members As you interact, shop, and stay active within the community, you’ll move up through our tiers over time, unlocking even more perks and exclusives. We’re all about empowerment, self‑care, and good vibes — and we’re excited to have you growing with us.

Being a member comes with a range of benefits, including: • Exclusive discounts on selected products • Special vouchers sent directly to your inbox • Early access to new drops and limited‑edition items • Community perks and insider updates • Tier progression — the more you engage and shop, the higher you move up, unlocking even bigger rewards Membership is all about celebrating you and other women, rewarding your loyalty, and making your self‑care journey even sweeter.

A member chat space is coming soon. We’re in the process of creating a dedicated community area where you’ll be able to: • Connect with other members • Share beauty tips, routines, and self‑care wins • Join discussions and community events We want it to feel like a real home for the community, so we’re taking the time to build it properly.

Physical meetups are coming in the future. Right now, we’re in the planning stages of: • Pop‑up experiences • Local events • Workshops and community sessions These things take time to organise properly, but they’re definitely on the way. We want to create real‑life spaces where the Gyal Dem can connect, learn, and vibe together.

At BrumGyalieGyalDem (BGGD), we take pride in delivering high-quality self-care products and ensuring our customers are happy with their purchase. Please read our refund policy carefully: 1.Returns and Refunds If you are not satisfied with your purchase, you may request a refund or exchange within 14 days of receiving your order. Items must be returned in their original condition and packaging. Used or opened products may not be eligible for a full refund. 2. How to Request a Refund Contact our customer service team at contact@brumgyaliegyaldem.com (mailto:contact@brumgyaliegyaldem.com)with your order number and reason for the refund. Once your request is approved, we will provide instructions on how to return your item. 3. Refund Processing Refunds are processed within 5–10 business days after we receive your returned item. Refunds will be issued to the original payment method used at the time of purchase. 4. Damaged or Faulty Items If your item arrives damaged or faulty, please contact us immediately. We may request photos as evidence to process a full refund or replacement at no extra cost. 5. Shipping Costs Original shipping costs are non-refundable unless the item was damaged or incorrect. Customers are responsible for return shipping costs unless otherwise agreed. 6. Contact Us For questions or concerns about your order or this policy, reach out to us at Contact@brumgyaliegyaldem.com.(mailto:Contact@brumgyaliegyaldem.com)

We offer a range of secure payment options, including: • Credit cards • Debit cards • Apple Pay • Google Pay • Clearpay • Klarna These options allow you to pay upfront or spread the cost, depending on what suits you.

For proper storage: • Keep products in a cool, dry place • Avoid direct sunlight and heat • Store skincare and makeup in a closed drawer or cabinet • Make sure lids are tightly closed after each use This helps maintain the quality, texture, and performance of your beauty products.

Creating an account is quick and easy. Just tap the profile icon on our homepage, add your name, email, and password, and you’re ready to go. You’ll be able to track orders, save favourites, and check out faster.

To manage your account settings: 1. Open your profile 2. Tap the three dots in the corner 3. Select Edit Profile  From there, you can update your personal details and preferences.

Yes, we offer international shipping. • Shipping availability and rates will appear at checkout • Delivery times vary by country • Tracking information is provided once your order is dispatched If your country isn’t listed at checkout, feel free to contact us and we’ll do our best to help.

We currently offer: • Standard Shipping – the most affordable option • Express Shipping – faster delivery for when you need your order sooner All available shipping methods, delivery estimates, and costs will be displayed at checkout based on your location.