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Refund Policy
At BrumGyalieGyalDem (BGGD), we take pride in delivering high-quality beauty and wellness collections and ensuring our customers are happy with their purchase.
Please read our refund policy carefully:
1. Returns and Refunds
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If you are not satisfied with your purchase, you may request a refund or exchange within 14 days of receiving your order.
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Items must be returned in their original condition and packaging. Used or opened beauty and wellness products may not be eligible for a full refund due to hygiene considerations.
2. How to Request a Refund
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Contact our customer service team at contact@brumgyaliegyaldem.com with your order number and reason for the refund.
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Once your request is approved, we will provide instructions on how to return your item.
3. Refund Processing
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Refunds are processed within 5–10 business days after we receive your returned item.
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Refunds will be issued to the original payment method used at the time of purchase.
4. Damaged or Faulty Items
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If your item arrives damaged or faulty, please contact us immediately.
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We may request photos as evidence to process a full refund or replacement at no extra cost.
5. Shipping Costs
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Original shipping costs are non-refundable unless the item was damaged or incorrect.
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Customers are responsible for return shipping costs unless otherwise agreed.
6. Contact Us
For questions or concerns about your order or our beauty and wellness policy, reach out to us at contact@brumgyaliegyaldem.com.